Refund policy

Last updated: 2 September 2026. Applies to Reachable Pro (€39 one-time, VAT included), offered by Kolkworks and sold through Polar as merchant of record.

The short version

Not happy with Reachable Pro? E-mail us within 14 days of purchase and you get a full refund. You do not have to tell us why.

How it works

1. E-mail support@kolkworks.com within 14 days of purchase, from the e-mail address you used at checkout, so we can find your order. Please do not send card details or bank statements; we do not need them.
2. Polar, our merchant of record, refunds the full amount to the payment method you used. You receive a confirmation e-mail from Polar; how long the refund takes to appear on your statement depends on your bank or card provider.
3. Your license key is deactivated once the refund is processed. Reports you already created stay yours.

Your statutory rights

This policy comes on top of your legal rights as a consumer, including any rights you have under EU law. Nothing on this page reduces those rights.

Questions

Anything unclear, or a purchase just outside the 14 days? E-mail support@kolkworks.com and ask; we would rather refund than argue.